Agreement & Guidelines
Terms of Service
Welcome to MAT Jewels (matjewels.com). By accessing our website, placing an order, or communicating across our channels, you acknowledge and agree to comply with our commercial terms.
1. Accepted Payment Methods (Nationwide & Global)
To provide maximum convenience and frictionless checkout for our valued customers, MAT Jewels offers versatile payment solutions:
- Domestic Payments (Pakistan): Cash on Delivery (COD), Direct Bank Transfer, JazzCash, and Easypaisa.
- Card Payments: Secure online payments using Visa, MasterCard, and authorized Debit / Credit cards.
- Digital Wallets: Integrated and certified secure checkout gateways ensuring complete transaction encryption.
2. Direct Order Confirmation & Social Channels
Besides checking out directly through our website catalog at matjewels.com, customers may also coordinate and confirm their jewelry orders directly via our official social communication channels:
- Orders can be verified through direct inbox messaging on our official Instagram Page, Facebook Page, or dedicated WhatsApp Concierge.
- Order verification and dispatch updates are communicated via SMS, Phone call, or WhatsApp prior to booking with couriers.
3. Shipping Address Accuracy & Automatic Cancellations
To guarantee prompt door-step delivery without consignment delay, the customer must furnish complete and exact postal information at checkout:
- Must include complete House / Flat number, Street number, Block / Sector, and the nearest prominent Landmark.
- Orders containing vague, incomplete, or dubious address details are subject to immediate cancellation without prior notice to prevent logistical disruption.
4. Strict No-Refund & Clearance Sale Policy
MAT Jewels strictly enforces a No-Refund and No-Return policy. We encourage our clients to inspect sizes, designs, and product descriptions with diligence before ordering.
Furthermore, every promotional item, bundle deal, seasonal discount, or Stock Clearance Sale article is final sale and cannot be exchanged, returned, or refunded under any circumstance unless an incorrect or physically damaged article was delivered.
5. Inquiries, Complaints & Direct Assistance
For feedback, suggestions, complaint escalation, or order tracking queries, our dedicated client service team is readily accessible via phone, WhatsApp, email, and social networks.
Customer Care & Compliance Desk
Have questions regarding our service conditions, payment options, or social confirmations? Send your inquiry below.