Trust & Discretion
Privacy Policy
At MAT Jewels (matjewels.com), safeguarding your personal confidence is treated with the same meticulous precision we bring to our luxury jewelry collections.
1. Information We Collect
Any personally identifiable information—such as your full name, delivery address, phone/WhatsApp number, and product choices—is collected only with your explicit knowledge and consent.
This occurs when you register an account, browse our collections, place an order, or reach out to our customer support team.
2. How We Use Your Information
We respect your privacy and uphold zero unsolicited communications. The information you entrust to MAT Jewels is utilized strictly for the following purposes:
- To process, safely pack, and dispatch your jewelry orders via our trusted courier partners nationwide.
- To transmit parcel dispatch notifications and tracking codes via SMS, Email, or WhatsApp.
- To coordinate responsive customer assistance, sizing consultation, and post-purchase inquiries.
3. Confidentiality & Non-Disclosure
We do not sell, rent, or trade your personal data to any external marketing agencies or third parties.
Your details are disclosed solely to verified courier partners to fulfill safe home delivery, or whenever required by official regulatory bodies under the law. We deploy continuous technical safeguards to protect your records from unauthorized access.
4. Currency Selection & Browser Cookies
By using matjewels.com, you agree to allow third-party verification of your IP address to display jewelry prices in your regional currency. A temporary session cookie preserves this setting and dissolves automatically once your browser is closed.
Privacy Concierge Desk
Have an inquiry about your personal details or wish to update your records? Submit your request below.